Further to my rant last month about Virgin West Coast Mainline, this came my way today (thanks Phil).
I for one shall be printing it off, filling it out and sending it in. They just love feedback, apparently, because us travellers, excreted upon by the company on a daily basis, are "important" to them, much the same as healthy, living tissue is "important" to gangrene.
Count on a comeback
23 hours ago
2 comments:
Talking of totally crap customer service (hah!!), I thought you may be interested in my experiences of the semi-evolved wankstains who go by the collective name of "UPS". It's right up your alley.
http://www.talkbass.com/forum/showthread.php?t=296234
Bill
Cheers Billy, I'm on the case.
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